iso -  you don't have permission to mount the file

I just upgraded my win7 Pro x64 desktop to Win8 Pro x64. Upgrade was surprisingly smooth.

Now it would be nice to see some of the new features actually work!!

I try to double click or use disk image tools to mount ANY iso file (local or on network), and all I get is a messagebox ..

Title: Couldn't Mount File

Message: You don't have permission to mount the file

Buttons: OK

I am the domain admin and local admin for the machine.

I tried running Explorer.exe as Administrator.

No difference.

That's a handy feature?

Help?

Other handy feature so far today is trying to connect the (%!#@# metro) Mail app to my Exchange 2003 account. Not possible apparently. Works in Outlook 2010 and Windows Phone 7, but not Mail.

So far, this is another Vista.

September 2nd, 2012 5:31pm

Check if you have suitable permissions on NTFS (Properties of the file -> Security). I've had an issue that looked similar and my user hasn't got the permissions needed.
Free Windows Admin Tool Kit Click here and download it now
September 3rd, 2012 6:53am

Check if you have suitable permissions on NTFS (Properties of the file -> Security). I've had an issue that looked similar and my user hasn't got the permissio
September 3rd, 2012 3:47pm

Same issue here. Any resolution?
Free Windows Admin Tool Kit Click here and download it now
September 3rd, 2012 7:07pm

Same issue here. Any r
September 3rd, 2012 7:38pm

Furthermore, you can also try to disable UAC for test. And check if you have permission on this ISO file.

Or you can create another administrator account and login to see if the same issue occurs.

Regards,

Leo   Huang

Free Windows Admin Tool Kit Click here and download it now
September 4th, 2012 7:49am

Valo and others,

I remove UAC as suggested by Leo, unsuccessfully. I downloaded Virtual CloneDrive 5.4.5.0 (free application) from the following site http://download.cnet.com/Virtual-CloneDrive/3000-20432_4-11164084.html

September 10th, 2012 5:31pm

I got the exact same error, after looking for the solution and finding nothing i accidently saw that the ISO had mounted properly.

In my case I can just ignore the error.

Didn't find this "solution" on the web... Hope it helps!!


  • Proposed as answer by OskarF Friday, September 14, 2012 5:47 PM
  • Unproposed as answer by OskarF Friday, September 14, 2012 5:47 PM
  • Edited by OskarF Friday, September 14, 2012 5:50 PM emphasis
  • Marked as answer by Bill Kuhn Friday, September 14, 2012 6:01 PM
Free Windows Admin Tool Kit Click here and download it now
September 14th, 2012 5:45pm

Hah! You are right OskarF!

I hadn't noticed that the ISO was showing as a drive after trying to mount it and getting the error. I just tried it and it does in fact show up as a drive after the error.

Apparently the error message is a bug but the mounting functionality still works!

Thank you!

September 14th, 2012 6:05pm

Thank you all, I didn't notice about the new mounted drive, but is working, regardless the message error.

 
Free Windows Admin Tool Kit Click here and download it now
September 14th, 2012 6:22pm

I had the same error message, but I also did not check for the drive until it was pointed out by one of the commenters on this site.  Admittedly that is a bug, but not a huge problem.  I've installed the RTM version and aside from this problem everything else run great.  Boot is extremely fast, the system runs smooth and programs load quickly.  I've even come to like the new Tile Start screen and find it much more useful than the previous start button. Most importantly all of my attached hardware drivers are available and work, which is unlike the lack of drivers when Vista was released.  Even if the mount error message isn't corrected by release for retail sale I find no reason not to upgrade to Win 8.
September 18th, 2012 4:35pm

I got the exact same error, after looking for the solution and finding nothing i accidently saw that the ISO had mounted properly.

In my case I can just ignore the error.

Didn't find this "solution" on the web... Hope it helps!!



I can confirm this. Using a standard domain account, it actually mounts but still gives this bugged error.
Free Windows Admin Tool Kit Click here and download it now
October 29th, 2012 2:31pm

You shouldn't use ISO from NTFS compressed file. At the case when the file name is in blue color in Explorer, you should decompress it first.
November 1st, 2012 9:53am

Thanks OskarF and all had same problem and that fixed it (ie it mounted anyway)!
Free Windows Admin Tool Kit Click here and download it now
November 15th, 2012 9:36pm

I did receive this same error and yes the .ISO did mount anyways.

What I noticed is that I already had another .ISO Mounted when I got this error. When I right clicked on the one that was already mounted and selected eject,  then mounted the one I now wanted, the error went away.

You can mount more than one .ISO at a time. At least until you rum out of drive letters.

P.S. This ability to mount .iso files is actually something I am very happy to see in Win 8. Some may say "about time" I say "Good Job"

  • Proposed as answer by DeveloperMan28 Thursday, November 29, 2012 4:23 PM
November 29th, 2012 4:23pm

It appears there is some bug with this function, however even though the error presents itself when trying to mount any ISO file, you will find that the ISO does actually mount and is able to be used via explorer.  Just click OK on error then open Explorer and you will see the mounted drive.
Free Windows Admin Tool Kit Click here and download it now
January 25th, 2013 3:32pm

Just want to add that this error ("You don't have permission to mount the file") also occurs when trying to mount VHDX files as well (and presumably VHD files--haven't tried those yet). The behavior is similar, but depending on the state of your VHDX file, it may be even less apparent that it's actually succeeding.

For example, if you just created the file and haven't created a volume on it yet, it looks like nothing happens--no drive letter in Explorer, nothing. Worse yet, if you try to do anything else to the file--delete it, attach it to a VM, etc.--it produces an error saying that the file is in use. However, if you go into Disk Management, you'll see an uninitialized disk there. You can then initialize the disk, create a volume, go on your merry way... and get the error message again the next time you try to mount the VHDX file.

I hope this saves some frustration for someone. I couldn't find any posts about this error with VHDX files specifically, but your answer regarding ISO files helped me figure out what was happening.

  • Proposed as answer by rhelmer Friday, February 15, 2013 4:41 PM
February 15th, 2013 4:40pm

Are you getting Filter Manager events when this error occurs?  I am also seeing:

Filter Manager failed to attach to volume '\Device\HarddiskVolume(n)'.
This volume will be unavailable for filtering until a reboot.
The final status was 0xC03A001C.
EventID = 3

Also, it appears the error dialog reported in this thread (and event 3) does not occur when the VHD being mounted was created in Windows 7.

I do not currently have a problem with ISO files, but I did see a spurious error a while back which I fixed by excluding a range of mounted ISO drive letters from AnyDVD.


Free Windows Admin Tool Kit Click here and download it now
March 3rd, 2013 11:23am

If you have a flash media reader, try reassigning the letter(s) in such a way as to leave a 'lower' letter available to be used for mounting the ISO. For some reason it doesn't like coming after them.

For example, with this layout, mounting an ISO auto assigns it the drive letter F:, causing the error (drive still functions):
C: - HD
D: - DVD
E: - Flash
F: - ISO (auto assigned)

After ejecting the ISO (F:), reassign the Flash drive with the letter F: Now mount the ISO, and it will be assigned E: without error.
C: - HD
D: - DVD
E: - ISO (auto assigned) 
F: - Flash



March 8th, 2013 6:48am

Thanks Shane I had a network share on D:  After disconnecting the network share I was able to mount an ISO without that annoying error.  
Free Windows Admin Tool Kit Click here and download it now
April 6th, 2013 6:53pm

I did not have any problems with this Before. Just doubleclick an .iso and it would be mounted. But now I experience it like you all.

The difference is my computer was in a workgroup before, and I recently converted it to a domain client. Did you all with problems have domains too?

May 11th, 2013 4:51pm

Thanks rhelmer! I got the error while working with a vhdx file. Yours was the only comment in this thread that helped me figure out my problem! Indeed someone gave me a vhdx file with uninitialized disks. So, I get the error, no drive letter, cannot delete the vhdx file and can see the uninitialized disk in Disk Management. Right on bro!!

Balaji

Free Windows Admin Tool Kit Click here and download it now
August 1st, 2013 10:14pm

None of the above solution worked for me.

Difference might be that my ISO file was on the network drive. Copied the file on local drive and mounted from there...

Worked like a charm (no error message)

August 29th, 2013 8:05pm

I had the same issue with my Windows 8 machine. When I ran the command prompt as Administrator and opened the disk image file then error was gone
Free Windows Admin Tool Kit Click here and download it now
September 7th, 2013 11:18pm

It does the exact same thing for me.  I get the error message but the ISO mounts anyway.
September 10th, 2013 12:28pm

This "error" has existed since Windows 7.
Free Windows Admin Tool Kit Click here and download it now
February 7th, 2014 6:13pm

This "error" could not have existed in Windows 7, since Windows 7 didn't have built in mounting of ISO files.
March 12th, 2014 7:13am

This is not a bug, it's security. Right click the ISO-file and select Properties. At the bottom of the General tab you probably see the text "This file came from another computer and might be blocked to help protect this computer"

Just click the button Unblock and click Apply and/or OK. After the unlock there will be no error message anymore.

Free Windows Admin Tool Kit Click here and download it now
April 24th, 2014 9:33am

Amazing how a 2012 post revived itself, specially in the windows 8.1 general.
April 24th, 2014 10:26am

worked for me!
Free Windows Admin Tool Kit Click here and download it now
June 12th, 2014 9:13am

Well I've had this problem for as long as I've had Windows 8.  I've just ignored it because although I get the message that I can't mount the file, the file mounts just fine.   

I just tried your suggestion and unblocked an ISO and I still get the message that I can't mount the file.

WD

June 12th, 2014 4:08pm

That's because in 2 years no one has come up with a satisfactory answer or a solution to the problem.  And the problem has carried over to the new version of Windows.
Free Windows Admin Tool Kit Click here and download it now
August 15th, 2014 3:06pm

I am checking the properties and I don't see the security message you describe. So there is no "Unblock" button. I still get the error every time I mount iso files but they mount just fine. Windows 8.1 here. Sounds like a bug to me.
September 16th, 2014 1:29pm

This is incorrect, while having a blocked file CAN result in you being unable to mount it, the error most people are discussing here is about mounting an ISO file that isn't blocked. They're encountering a bug in windows where if there is a drive already mounted at the drive letter windows tries to use for the ISO file, it'll throw an error message and the mount the drive successfully at the next available letter. All people want is for Microsoft to make it stop throwing the unnecessary error message. 
Free Windows Admin Tool Kit Click here and download it now
December 9th, 2014 3:37pm

Just ignore the error message and go to file explorer and you will be able to see the ISO file mounted
December 29th, 2014 8:14am

In my case, I run dual OS  window7 and window 8. In win 7 I set the security for standard user "read & write" on Windows 8 partition, since I dont want those who normally use win 7 mess up win 8 system files. That move made the "unable to mount" error appear on window 8, and standard local user of win 8 cannot run VS 2013.

Turn this off and everything work fines now.

Free Windows Admin Tool Kit Click here and download it now
March 19th, 2015 12:07am

This topic is archived. No further replies will be accepted.

Other recent topics Other recent topics